SmartChats

OmniChannel AI Messaging Platform

SmartChats

One Platform. Every Channel. Total Automation.

Unify and automate your customer conversations across WhatsApp, Instagram, Messenger, Telegram, and Live Chat.

  • AI-powered chatbot for 24/7 support
  • Broadcast messaging & segmentation
  • Unified team inbox & contact management
  • Workflow automation & lead qualification
  • CSAT scoring and analytics reports

The Most Advanced Omni-Channel Automation Platform

Automate customer service and engagement across WhatsApp, Instagram, Facebook Messenger, Telegram, and Live Chat — all from one powerful, integrated platform.

Key Features & Benefits

01

Bulk WhatsApp Messaging & Segmentation

Send highly targeted, personalized messages at scale.

  • Dynamic customer segments
  • Personalized bulk messaging
  • Smart scheduling & delivery optimization
  • Ensure the right message reaches the right audience

02

AI-Powered Customer Support ChatBot

24/7 intelligent support, trained on your business data.

  • Natural language understanding
  • Smart handoff to human agents
  • Knowledge base integration
  • Sentiment analysis & continuous learning
  • Build trust and credibility easily.

03

No-Code Automated Workflows

Easily automate replies, triggers, and customer journeys.

  • Visual workflow builder
  • Pre-built automation templates
  • Smart conditions & logic
    Learns from your business processes

04

Omni-Channel Team Inbox

One unified inbox for all channels: WhatsApp, Instagram, Messenger, Telegram.

  • Centralized dashboard for all messages
  • Assign chats, add notes, tag contacts
  • Unlimited agents & real-time collaboration
  • Agent analytics & performance tracking

05

AI Lead Qualification Bot

Automate lead capture and qualification with smart conversations.

  • Ask key qualifying questions
  • Capture lead intent, budget, timeline
  • Automatically update contact stages
  • Smooth human handover when needed
  • Execute targeted campaigns for any business goal.

06

All-in-One Live Chat Widget

Engage customers with a modern, branded chat widget.

  • Supports WhatsApp, Instagram, Messenger, Telegram
  • Unified, seamless user experience
  • Boosts real-time engagement and support
  • Create buzz with engaging demos, videos, and images.

07

Smart Contact Management

Track and manage every customer interaction efficiently.

  • Unified contact dashboard
  • Tags, stages, and categorization tools
  • Sales pipeline views and lead tracking
  • Connect seamlessly across social platforms.

08

Team Member Management

Manage team workflows with smart routing and performance tools.

  • Assign chats with round-robin or manual controls
  • Real-time agent activity tracking
  • Performance insights for optimization

09

CSAT Scores & Communication Reports

Measure service quality and optimize performance with analytics.

  • Customer satisfaction (CSAT) scoring
  • Message response and resolution tracking
  • Automated feedback collection
  • Agent-level performance reports

Everything You Need in One Platform

SmartChats includes all the above features – fully integrated and customizable to fit your unique business needs.
  • AI-powered chatbot for 24/7 support
  • Broadcast messaging & segmentation
  • Unified team inbox & contact management

Ready to Elevate Your Customer Experience?

Talk to us today to explore how SmartChats can transform your customer engagement strategy.

Contact Us

our main office

61 Tierhout, Esther Park. Kempton Park

phone number

+27 83 884 0190