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SmartChats

OmniChannel AI Messaging Platform

SmartChats

One Platform. Every Channel. Total Automation.

Unify and automate your customer conversations across WhatsApp, Instagram, Messenger, Telegram, and Live Chat.

  • AI-powered chatbot for 24/7 support
  • Broadcast messaging & segmentation
  • Unified team inbox & contact management
  • Workflow automation & lead qualification
  • CSAT scoring and analytics reports

The Most Advanced Omni-Channel Automation Platform

Automate customer service and engagement across WhatsApp, Instagram, Facebook Messenger, Telegram, and Live Chat — all from one powerful, integrated platform.

Key Features & Benefits

01

Bulk WhatsApp Messaging & Segmentation

Send highly targeted, personalized messages at scale.

  • Dynamic customer segments
  • Personalized bulk messaging
  • Smart scheduling & delivery optimization
  • Ensure the right message reaches the right audience

02

AI-Powered Customer Support ChatBot

24/7 intelligent support, trained on your business data.

  • Natural language understanding
  • Smart handoff to human agents
  • Knowledge base integration
  • Sentiment analysis & continuous learning
  • Build trust and credibility easily.

03

No-Code Automated Workflows

Easily automate replies, triggers, and customer journeys.

  • Visual workflow builder
  • Pre-built automation templates
  • Smart conditions & logic
    Learns from your business processes

04

Omni-Channel Team Inbox

One unified inbox for all channels: WhatsApp, Instagram, Messenger, Telegram.

  • Centralized dashboard for all messages
  • Assign chats, add notes, tag contacts
  • Unlimited agents & real-time collaboration
  • Agent analytics & performance tracking

05

AI Lead Qualification Bot

Automate lead capture and qualification with smart conversations.

  • Ask key qualifying questions
  • Capture lead intent, budget, timeline
  • Automatically update contact stages
  • Smooth human handover when needed
  • Execute targeted campaigns for any business goal.

06

All-in-One Live Chat Widget

Engage customers with a modern, branded chat widget.

  • Supports WhatsApp, Instagram, Messenger, Telegram
  • Unified, seamless user experience
  • Boosts real-time engagement and support
  • Create buzz with engaging demos, videos, and images.

07

Smart Contact Management

Track and manage every customer interaction efficiently.

  • Unified contact dashboard
  • Tags, stages, and categorization tools
  • Sales pipeline views and lead tracking
  • Connect seamlessly across social platforms.

08

Team Member Management

Manage team workflows with smart routing and performance tools.

  • Assign chats with round-robin or manual controls
  • Real-time agent activity tracking
  • Performance insights for optimization

09

CSAT Scores & Communication Reports

Measure service quality and optimize performance with analytics.

  • Customer satisfaction (CSAT) scoring
  • Message response and resolution tracking
  • Automated feedback collection
  • Agent-level performance reports

Everything You Need in One Platform

SmartChats includes all the above features – fully integrated and customizable to fit your unique business needs.
  • AI-powered chatbot for 24/7 support
  • Broadcast messaging & segmentation
  • Unified team inbox & contact management

Ready to Elevate Your Customer Experience?

Talk to us today to explore how SmartChats can transform your customer engagement strategy.

Contact Us

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our main office

61 Tierhout, Esther Park. Kempton Park

phone number

+27 83 884 0190

Email

info@smartappsafrica.com